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Privacy and cookie policy
Last updated: 12 November 2026.
Who is responsible
The controller of your data is Kliik.io, SL, an Andorran company entered in the Registre de Societats Mercantils d'Andorra under no. 19529 (llibre S-310, foli 291-300) on 14/09/2020, with NRT (Andorran tax registration number) L714627W and registered address at Carretera de la Rabassa, 21, Pleta de Sibós, casa 1, AD600 Sant Julià de Lòria, Andorra. Virtual Padel Club is one of its games. For anything about your data, your account, the emails we send you or to unsubscribe, write to us at gamificand@gmail.com.
What data we keep
You can play without an account. If you don't create an account, your game is saved on your own phone or browser and, if you delete the game or your browser data, your game is deleted. Even so, to keep the game working and to know how much and how people play, the game creates a random number on your device and, while the game is open, sends us a summary of the day every few minutes: minutes played, whether you've started a new session, how many ad videos you've watched, whether you play on the web, on iPhone or on Android, the game version and, if something goes wrong, a line with the error. We keep one row per device per day. That number doesn't carry your name or your email, but if you have an account we link it to your account. It isn't anonymous: it's data about you, even if it doesn't say what your name is.
Which country and city you play from (approximately). The first time each day that the game sends us that summary, we look up which country, region and city the connection comes from, using the internet address (IP) and a table kept on our own server (we don't ask anyone outside). We don't keep the internet address: only the country, region and city, which is often the big city where your mobile operator is based, not yours. We don't use GPS and we don't ask for location permission. We use it to know in which countries and cities people play and to organise tournaments, communities and campaigns, and in our dashboard we only see it as numbers.
How you reached the game. Since version 4.1, the first time you open the game it tells us, together with your device's random number, how you got here: through a link from one of our campaigns (for example, an ad on Instagram or a community poster), through a friend's invitation link, or with no link at all. From the link we only keep the campaign tags we put on it ourselves (which site it comes from, what kind of link it is and the campaign name), never the rest of the address; plus whether you play on the web, on iPhone or on Android, and the date and time it first and last reached us. We don't keep your internet address, we don't use the phone's advertising identifier and we don't ask for tracking permission. Like everything else, if you have an account we link it to your account. We only use it to know which campaigns bring players who stay, and in our dashboard we only see it as numbers.
Your age. Since version 4.1, the first time you open the game (or the first time after updating it, if you already played) we ask you what year you were born. That year stays only on your phone or browser, so we don't ask you again, and it never reaches us. Our server only receives, with your account, your age group (13 to 15, 16 to 17, or adult), which we keep with your account, together with the date we received it, to apply the rules under “Children”; and the game only tells Google, which serves our ads, whether you are under 16, so it shows you ads suitable for minors.
If you decide to create an account (it's optional, and lets you play on several devices and with other players), we keep on our server: the username you choose, your email address, your encrypted password — stored with PHP's standard system, so that nobody, not even us, can read it —, your game (the state of your club: name, crest, members, money, courts and how you've set it up), the date you signed up and the date of your last visit and, if you arrived through another player's invitation link, who invited you (to give them their reward).
What you do with other players: your friends and friend requests, who you've blocked, visits, the notes you write to other clubs (up to 180 characters), help and gifts, likes, the phrases on the wall, your communities and their matches, your tournaments, the Liga, the Exprés, Choque de voleas, Chapis trades, contests (with the photos of your club you send and your votes) and reports. If you report a note, it reaches us by email with its text so we can review it.
What others see: your username, your club's name and crest, its public figures (members, prestige, stars) and your results in tournaments, the Liga, communities and rankings. Never your email. Don't use your real name as your username if you don't want it to be seen.
If you buy something in the app (Super Balls, Club VIP, Remove ads and so on): the product, the purchase number Apple or Google give us, the date, the platform and, when the store sends them, the country, currency and price. We don't see your card or your payment details: Apple and Google take the payment.
If you allow notifications on your phone: the code Apple or Google give us to send notifications to that phone, its language and the date. You can turn them off whenever you like in your phone's settings.
What we use your email for: to give you back access to your account if you lose your password, and to write to you if something happens that affects your account or your game. We don't pass on or sell your email to anyone, and it isn't shown to any other player. You don't need it to get into the game: your username and password are enough.
Emails. Without asking for your permission we only send you what your account needs: password recovery, security alerts, important changes to this policy, the notice before we delete an account that isn't being used and replies to what you write to us. Any other email (game news, promotions or a question to improve it) only reaches you if you give us permission by ticking the box you'll see when you create your account, which is always unticked, or with the “News emails” switch in My account; you can play just the same without ticking it. If you already had an account, we ask you once and, if you say no, we don't ask again. If you are under 16, we don't offer it to you. We record whether you gave or withdrew permission, when, where (when creating the account or in My account), which sentence you saw and in which language. Every email of that kind has a link at the bottom to unsubscribe with a single tap, without opening the game; we record the unsubscription straight away and keep your email on the unsubscribe list, even if you delete your account, so we never write to you again by mistake. Our emails are plain text: they contain no pixels or anything else that tells us whether you've opened them. Replies, unsubscriptions and requests about your data are handled at gamificand@gmail.com; the automatic password recovery email comes from an address that doesn't receive replies.
We don't ask for or keep your phone number, your real name, your exact location or any payment details. If you lose your password we can't recover it — it's encrypted —, but we can set a new one for you.
Your rights: you can ask us at any time to tell you what we hold about you, to correct it or to delete your whole account (account, email, game and everything you've done with other players). Write to us and we'll do it. Your account and your game are kept while you keep your account open; everything else, for the periods we explain below, under “How long”. After the account is deleted, what was deleted may remain for up to 6 weeks inside the backups, and we don't use it for anything (we explain this below, under “Backups”).
The game code you can copy to share with someone only contains the state of your club: name, members, money, courts. Nothing personal.
What we use it for and on what basis
To give you the game you ask for (your account, saving your club, playing with others, giving you what you buy and recovering your account): because it's necessary to provide the service, under the game's terms. To keep the game working, fair and safe (usage summaries, errors, which country and city people play from, preventing cheating and reviewing reports): on the basis of our legitimate interest in maintaining and improving the game; you can object by writing to us and we'll look into it. To know which campaign or link players come from: on the basis of our legitimate interest in knowing which promotion works; you can object by writing to us and we'll stop recording it for your device. To ask your age and apply the rules for minors (permission for the account, the minors' mode and ads for minors): to comply with the rules that protect minors and because it's part of providing the service. For phone notifications and emails that aren't about the service: only with your permission, which you can withdraw whenever you like. We also keep purchase records because the law requires us to keep accounts.
How long
Your account, your game and what you do with other players: while you have the account.
The daily usage summary (minutes, sessions, videos, platform, version and errors): 24 months. Every day, the ones older than that are deleted automatically.
Which country, region and city you play from: 12 months from the last time you played. If you keep playing, it stays; if you stop playing, it's deleted automatically when the 12 months are up.
How you reached the game: 24 months from the first time you opened the game; after that it's deleted automatically.
Your year of birth: it's only on your phone or browser, until you delete the game or its data. The age group we receive with your account: we keep it while you have the account, to apply the rules under “Children”, and it's deleted with it.
How many ad videos you watch, apart from the daily summary: since 10 November 2026 we no longer record it separately with your account. We only add up how many videos are watched each day across the whole game, without knowing whose they are. What we had recorded that way before has already been moved into those totals and deleted.
After those periods only overall numbers remain (for example, how many people played on a given day or from which city), with no way of knowing whose they are.
Purchases: up to 6 years from the end of the year in which you made the purchase, which is what accounting law requires; without your name if you delete your account.
What is deleted may remain for up to 6 weeks in the backups until they delete themselves (we explain this below, under “Backups”).
Who it is shared with
The server is hosted by Hostinger, within the European Union. Apple and Google provide us with the stores, payments, phone notifications and ads, and may process data in the United States with the safeguards provided by law (the EU–US Data Privacy Framework or standard contractual clauses). We don't sell your data to anyone. If the game ever changed hands, your data would pass to the new controller so they could keep providing the game, and we would tell you beforehand.
Cookies and advertising
On the web, the game may show ads from Google AdSense; in the iPhone and Android apps, from Google AdMob. There are videos you choose to watch in exchange for an advantage in the game, ads at the end of some matches and banners. Google and its partners may use cookies, the phone's advertising identifier and similar technologies to show ads, measure them and, if you agree, personalise them. On iPhone we don't ask you for Apple's tracking permission, so it isn't used to track you across apps.
On the web, before any of this is switched on, you'll see a consent message from Google where you can accept or reject personalised ads. You can change your mind whenever you like from that same message, and manage your preferences at myadcenter.google.com. In the iPhone and Android apps, since version 4.1, that same Google message appears the first time you open the game if you are in a country where the law requires it (for example, in the European Union). If you've seen that message and want to change your answer in the app: on Android, go to Menu ☰ › Ad privacy; on iPhone, for now write to us at gamificand@gmail.com and we'll help you. If you've told us you are under 16, the game asks Google to treat you as a minor: it never shows you personalised ads and only shows ads suitable for teenagers.
You can read how Google handles data at policies.google.com/technologies/partner-sites.
Children
To play Virtual Padel Club you must be at least 13. Since version 4.1, the game asks you what year you were born (we explain it above, under “Your age”); if you are under 13, you can't play.
If you are under 16: to create an account you have to tick that your mother, father or guardian gives you permission; notes to other clubs can only be written with ready-made phrases, with no free text; you can't open paid packs (the free one, yes); ads are for minors and never personalised; and we don't offer you the news emails. If you are under 18, you need their permission to make purchases, and the game reminds you before your first purchase.
The game has real-money purchases and packs with random contents: on the phone itself you can make every purchase need an adult's permission (Family Sharing on iPhone, Family Link on Android). If you think a child has given us data without permission, or that someone has entered an age that isn't theirs, write to us and we'll delete it.
Your rights
If you haven't created an account, we only have the daily usage summary, the country and city and how you reached the game, linked to your device's random number and without your name or your email; they are deleted automatically within the periods in “How long”. If you have created one, you can ask us at any time to show you what we keep, to correct it or to delete your account and your game completely. If you delete it yourself from the game or from the account deletion page, it's deleted at that very moment; if you ask us by email, we do it within one month at most. The only things that remain, without your name, are the record of any purchases you've made (it's the record of the money received), the results of the matches you played against others (so your opponent's tournament doesn't fall apart), your device's daily usage summary and how you reached the game, no longer linked to your account, until their 24 months are up, and, if you unsubscribed from our emails, your address on the unsubscribe list, so we never write to you again by mistake. Anything left in the backups is deleted automatically, within 6 weeks at most: we explain this just below. For anything at all, write to us at gamificand@gmail.com. You can also ask us to restrict the use of your data, to take your data with you, or object to us using it to count where and how much people play. We reply within one month at most. If you think we haven't handled it properly, you can complain to the data protection authority in your country (in Spain, the Agencia Española de Protección de Datos, aepd.es) or to Andorra's (Agència Andorrana de Protecció de Dades, apda.ad).
Backups
So that nobody loses their club if the server breaks down, every night we make a backup of the game's database. It's kept on our hosting, in a folder that can't be reached from the internet, and each backup deletes itself after 7 days. Our hosting provider, Hostinger, also makes its own automatic backups, which delete themselves within 6 weeks at most.
That's why, when an account is deleted, its data disappears from the game's database at that moment, but it may remain inside backups made earlier until those backups delete themselves. In the meantime we don't use them for anything: we don't look at them, we don't take data from them and we don't give them to anyone. We would only use them to restore the game after a breakdown or an attack and, if that happened, before reopening the game we would delete again every account that had been deleted after the date of that backup.
Changes
If we change anything important in this policy, we'll tell you inside the game and, if your account has an email address, by email too.